Terms + Conditions
SHIPPING & RETURNS
Once your payment is authorized and verified, please allow up to 3* business days for the order to be processed, handled and shipped.
USPS Priority Shipping : 2-4* Business Days : $9.99
USPS First Class International Shipping : 1-3* weeks : $18.00
In most cases, Domestic Priority Shipping takes about 2-3 business days for delivery. However, in some occasions, package can take up to 4-5 business days to arrive due to further distance and/or weather condition. (i.e.: North East Coast: 3-4 business days*, Midwest: 2-3 business days*, West Coast: 1-2 business days*)
We ship internationally via USPS to most countries with a few exceptions. Our system will let you know during checkout.
International Shipping: Duties and taxes are NOT included in the final total at checkout. Please refer to your local courier for rates and details.
*subject to change, please see announcement bar for the latest update. In some cases, international packages can take up to 3-4+ weeks depending on destinations and local postal handling.
INCORRECT / UNDELIVERABLE ADDRESS / UNKNOWN ADDRESSEE /LOST PACKAGE
If you notice your mailing address is incorrect after the order has been processed, please email us immediately (joohwa.archives@gmail.com) so we can fix it for you before the package is dispatched. Once the order is shipped, we will not be responsible for lost package due to address error, unknown addressee or undeliverable address will not be eligible for replacement nor refund. However, if the package does get returned and received by us, we can re-ship it with an additional shipping + handling fee (U.S: $9.99, International: $18).
If your package goes missing, we will contact the shipping carrier for additional delivery information and try our best to help locate your package. We are not responsible for packages once proof of delivery is confirmed.
IMPORTANT
For International Shipping, some countries and regions may require additional time for delivery due to regulations and custom clearance. Please be sure to leave your telephone number in the order form for the local post office to get in contact with you regarding on any delivery issue. Once the package is dispatched from the United States postage system, we will no longer have control over the delivery process and therefore are not responsible for any lost packages.
FOREIGN TAX & DUTIES
Applicable foreign tax and duties are not included in the final total of your purchase. It will be collected upon arrival in your country’s required rate and currency. Please check with your local carrier for the latest information.
RETURNS / EXCHANGES / REFUNDS
We do not accept returns or exchanges, all items are final sale.
All jewelry sales are final.
DAMAGED / BROKEN ITEMS / REPAIR
As with all pieces of jewelry, you should be taking care of the pieces that you purchase from us at JOOHWA. We stand by the quality of our pieces. If you do encounter any issues with your received items upon receiving the order, email us within 24 hours of package arrival. We are not responsible for items beyond this time frame.
By purchasing from JOOHWA Archives, you are agreeing to the terms listed above.